Feedback — Review Return

Plum's Plumbing

We're sorry your experience wasn't perfect.
Help us understand what went wrong.

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Step 1 of 4

⭐ 1 Star Rating read only

What could we have done better?

Select all that apply. Your feedback goes directly to the team — not online.

Pricing & billing

The quote was higher than expected

I was charged more than the original quote

I didn't receive a clear invoice

The pricing felt unclear or confusing

Quality of work

The problem wasn't fully fixed

The issue came back after the job was completed

The work looks unfinished or untidy

I'm not confident the repair was done correctly

Punctuality & reliability

The plumber arrived late without notice

The appointment was cancelled last minute

I had to wait too long for a booking

The job took much longer than expected

Communication

Nobody kept me updated on arrival time

My calls or messages weren't returned

I wasn't explained what the problem was

I felt rushed or not listened to

Professionalism & conduct

The plumber was rude or unfriendly

I felt uncomfortable during the visit

The plumber seemed unprepared or disorganised

I wasn't treated with respect

Cleanliness & care of property

The work area was left dirty or messy

My property was damaged during the job

Tools or equipment caused marks or scratches

Dust or debris wasn't cleaned up

Other

My experience isn't listed here

Please tell us what happened optional

Please select at least one option before continuing.

Step 2 of 4

What did we do well?

Even with issues, we'd love to know what worked. Select all that apply.

Arrived on time

Friendly and professional

Explained the problem clearly

Fair and transparent pricing

Completed the job quickly

Left the area clean and tidy

Kept me updated throughout

Went above and beyond

N/A — nothing stands out

Step 3 of 4

Anything else to add?

Any other details that would help us understand your experience.

Additional comments optional

Step 4 of 4

Can we make it right?

Would you like someone from the team to get in touch and resolve this?

Yes — please call me

Yes — please email me

No — I just wanted to share feedback

Your details so we know who to contact

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Thank you for your honesty

Your feedback has been sent directly to the team. We really appreciate you taking the time — and someone will be in touch shortly if you'd like us to make it right.